Privacy policy
1. Who is responsible
Gavin George, trading as Flying is Life, 8 Cardiff Road, Taffs Well, Cardiff CF15 7RE, United Kingdom, is the data controller. Contact: hello@flyingislife.com.
2. What stays on your device
These are stored only in the app on your own device and are never sent to us:
- your checklists, their notes, your speeds cards and your settings;
- your saved runs: what was ticked, readback figures, FREDA times;
- flight timer entries, including the time and the position recorded at each one. The app asks for your location only when you use the flight timer, and you can refuse;
- photos and files you import. They are read on the device and are not uploaded.
A backup file, or a checklist you send to another pilot, goes only where you send it.
3. What we hold, and why
| What | Why | Lawful basis |
|---|---|---|
| Your licence key, the date it was issued and whether it is active | So the app can be unlocked | Our contract with you |
| The email address and billing country you gave when paying, and the payment reference | To email you your licence key once, to find your key if you lose it, to deal with refunds, and to keep the sales records the law requires | Our contract with you; legal obligation |
| A random identifier for each device the key is used on, and when it was first used | To apply the five-device limit | Our contract with you; our legitimate interest in preventing a key being shared |
| If you send a checklist in for the Library: your name, email address, qualification, any company position you give, what you tell us about where the checklist came from, and the checklist itself | To review it, to contact you about it, and to credit you if it is published | Your consent, which you give by sending it and can withdraw |
We do not receive or store your card details. Payment is taken by Stripe.
The device identifier is a random string made by the app. It is not your phone's serial number, advertising identifier or anything that identifies the device elsewhere.
4. What is published if your checklist is accepted
A checklist you send in is read before anything happens to it. If it is accepted, the Library shows it with your name and your qualification. Your company position is shown only if you ticked the box asking for it. Your email address is never published. You can ask at any time for your checklist, or your name on it, to be taken down, by emailing hello@flyingislife.com. A copy a pilot has already added to their own device stays on that device.
5. Who else is involved
- Stripe takes the payment and gives us the details in section 3. Stripe is responsible for the card data it handles: see Stripe's privacy policy.
- Microsoft provides our email (Microsoft 365). The email carrying your licence key, and any email you send us, passes through it.
- Cloudflare hosts the app and stores the licence records for us. Like any web host, it handles the internet address your device connects from in order to deliver the app, and keeps short-lived technical logs.
Both may process data outside the United Kingdom, under the safeguards UK law requires. We use no other companies, and we do not sell or share your details with anyone.
6. Cookies and storage
The app sets no cookies of its own, and has no advertising or analytics. It uses your browser's storage to keep your checklists, your settings and your licence on your device. That storage is essential for the app to work, so no consent banner is needed. Stripe's payment page sets its own cookies to take payment securely and prevent fraud.
7. How long we keep it
- Licence records: for as long as the licence exists.
- Records of a sale: six years from the end of the tax year, as UK tax law requires.
- A checklist you sent in, and the details sent with it: until you ask us to remove them, or for two years after it was declined.
- After a refund the key is withdrawn. The record of the sale and the refund is kept for the same six years.
8. Your rights
You can ask us for a copy of what we hold about you, to correct it, or to delete it, and you can object to how we use it. Deleting a licence record stops the key working. Email hello@flyingislife.com. We will answer within one month. If you are unhappy with our answer you can complain to the Information Commissioner's Office at ico.org.uk.
9. Children
The app is intended for pilots and student pilots. We do not knowingly collect details from anyone under 13.
10. Changes
If this policy changes, the new version will be published here with its date.